Shipping Policy

Chennai RC Racing Club (CRRC)
Last Updated: [Dec 01 - 2025]

This Shipping & Delivery Policy explains how and when we process orders, ship products, and deliver your RC items. By placing an order with CRRC, you agree to the terms below.

1.1 Standard Processing (5–12 Business Days)

• Most orders require 5–12 business days for processing.
• This includes stock confirmation, quality checks, packaging, and courier scheduling.
• Weekends (Sundays) and public holidays are non-working days and are not counted in processing time.

1.2 Orders Placed After Cut-off Time

• Any order placed after 2:00 PM IST will be moved to the next business day’s processing cycle.

 2.1 Parts & Spares (Next-Day Processing)

• Small items like gears, screws, spares, servo horns, sensors, tires, etc., are processed by the next business day.
• These items are lightweight and require minimal preparation, so we dispatch them faster.
• Urgent need? Contact us before placing the order — we will confirm stock availability and arrange faster processing whenever possible.
   

2.2 Buggies, RTR Cars, Kits & Large Orders (1-Day Prep Time)

• Large items like RC buggies, RTR cars, roller kits, engines, chargers, and heavy accessories require:
  • Additional inspection,
  • Secure protective packaging,
  • and verification of components before dispatch.
• Hence, they require one full business day of preparation before shipping.

 3.1 No Profit Policy on Shipping

• CRRC does not earn any profit from shipping fees.
• Shipping charges displayed at checkout are directly based on the courier company’s rate card. 
• Our only goal is to cover the exact packing & courier cost so the customer pays the fairest price.

3.2 In Case Shipping Looks High

• Courier rates may differ for heavy, oversize, or remote locations.
• If you notice an unusually high amount, please contact us — we will recheck and adjust if needed.

 4.1 Standard Delivery Timeline

• Once shipped, orders typically arrive within 5–12 business days.
• Delivery time depends on:
  • Your location,
  • Courier route and workload,
  • Weather or transport delays.

4.2 Estimated vs. Guaranteed Time

• Delivery times are best estimates only, based on courier performance.
• We cannot guarantee exact dates as shipping is handled by third-party logistics.

• After your order is dispatched, you will receive:
  ✓ A tracking number
  ✓ Courier partner name
  ✓ Tracking link (email/SMS/WhatsApp)
• Please allow up to 24 hours for the tracking information to update in the courier's system.
• You can track your package directly on the courier’s website at any time.
   

 6.1 Proactive Communication

If your shipment faces a delay due to courier issues or other reasons:

• We will inform you proactively via phone, email, or WhatsApp.
• You will receive a revised expected delivery timeframe.

6.2 Courier-Related Delays

• Delays caused by the courier, weather, regional restrictions, or customs checks (if any) are not in our control.
• However, we assist you with updates and follow-up until resolution.

7.1 How to Request Priority Processing

    If you require your order quickly:

• Contact us before placing the order to check:
  • Stock availability
  • Same-day dispatch possibility
  • Express shipping options
• Priority shipping may involve additional charges set by the courier company. 

• CRRC Hobbies currently ships orders within India only.
• As of now, international shipping is not available due to customs, cost, and logistical constraints.

• Customers in Chennai may request in-person pickup. 
• Pickup is available by prior appointment only.
• Pickup timings: Monday–Saturday, 11 AM to 6 PM.
• We will confirm product readiness and pickup timing before you arrive.

 For any queries related to orders or shipping:

• Phone: +91 8807567370
• Email:  chennairacingclub@gmail.com 
• Support Hours: Monday–Saturday, 10 AM – 6 PM 

We strive to ensure your RC products reach you safely, quickly, and with full transparency at every step.